Effective Date: January 1, 2026
Introduction
This Privacy Policy describes how SoCal Plumbing Co. (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit our website or use our services, including plumbing services, new installations, remodeling, inspections, and emergency service calls.
We are committed to protecting the privacy of our website visitors and customers. This policy explains how we handle customer information in connection with our lead generation activities, including phone calls, contact forms, and quote requests.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information from you in several ways, including:
1. Information You Provide Directly
When you interact with our website or services, you may provide:
Name
Phone number
Email address
Service address
Details about your plumbing service needs
Any information submitted through contact forms or quote request forms
2. Phone Call Information
When you call our business:
Calls may be recorded for quality assurance and training purposes
We may collect caller ID information
Notes related to your service request may be stored
3. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or source
Interaction with website content
This data helps us understand website visitors and improve our home services offerings.
How We Use Your Information
We use customer information for the following purposes:
To respond to inquiries and provide professional plumbing services
To schedule appointments and process service requests
To communicate with you via phone, email, or text message
To provide estimates and follow up on quote requests
To improve our website, services, and customer experience
To analyze website traffic and user behavior
To send promotional or marketing communications (where permitted by law)
How We Share Information
We do not sell your personal information.
We may share your information with trusted third parties when necessary, including:
Service providers (such as scheduling software, CRM systems, or marketing platforms)
Call tracking and analytics providers
Contractors or technicians performing requested services
Legal or regulatory authorities if required by law
All third parties are required to protect your information and use it only for the services they provide to us.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
Cookies may be used to:
Remember user preferences
Track website traffic and visitor behavior
Improve functionality and performance
You can choose to disable cookies through your browser settings; however, this may affect how the website functions.
Third-Party Services
We may use third-party services to better understand website visitors and improve our marketing efforts, including:
Google Analytics (to analyze website traffic and behavior)
Advertising platforms such as Google Ads or Facebook Ads
Call tracking services
These third parties may use cookies and tracking technologies to collect information about your interactions with our website.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.
While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.
Your Privacy Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect and how it is used
The right to request access to your personal information
The right to request deletion of your personal information
The right to opt out of the sale of personal information (we do not sell your data)
The right to non-discrimination for exercising your privacy rights
To exercise your rights, please contact us using the information below.
Opt-Out Options
You may opt out of certain data uses by:
Unsubscribing from marketing emails using the link provided
Contacting us to request removal from our contact lists
Disabling cookies in your browser settings
Children’s Information
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
SoCal Plumbing Co.
2372 Morse Ave. #269
Irvine, CA 92614
Phone: (562) 366-0303
Email: info@socalplumbingco.com